Frequently asked questions

Please contact us with the product name and quantity you are considering. We will check the latest stock status.

We strive to provide accurate size information, but the measurements are based on the actual size of the sample. Therefore, there may be some discrepancy between the size of the product you receive and the size indicated.
Please note that natural materials and handmade products may vary slightly in size.

Please note that the schedule may change without prior notice.

To open the menu, tap the magnifying glass icon in the input field at the bottom left of the screen (on a PC), or at the top of the screen (on a smartphone), and enter keywords such as the name of the product, category name, or product code you want to search for.

You can also search from the search page here .

We apologize for the inconvenience, but could you please refresh your browser, clear your internet history and cache, and then try placing your order again?

<Yes, this is possible if you do so immediately after placing your order.> Please let us know as soon as possible.

This may be due to an incorrect address, an email error due to domain settings, etc. Please contact us using the email address you are using.
If you have set up spam filters, please unblock our domain. *Our domain is @youbi.shop

We cannot accept separate orders for the same item. Shipping fees will be charged for each order. Thank you for your understanding.

After you add a product to your cart, if a certain period of time passes without any orders being placed, it will be automatically deleted. Stock is not guaranteed. Please note in advance.

Please let us know in the comments section when placing your order. After placing your order, please contact us using the inquiry form below and include your order number.

We apologize for the inconvenience, but please view the catalog here <web catalog> .
If you are looking for a specific item, please feel free to contact us.

You can order by phone or fax. Please note that payment is only accepted by cash on delivery.

If you have any questions about purchasing or publishing your image in a flyer or booklet, please contact us here .

Please feel free to contact us.

Regular sales items will be delivered together with pre-ordered items (made-to-order products).
If you would like to have the items shipped separately (in installments), please place separate orders or indicate this in the comments section. In that case, shipping fees will be charged separately. Please note this in advance.

We offer benefits such as membership registration coupons and discount coupons. Please register as a member and subscribe to our email newsletter before using our online shop.

Please check the emails and newsletters we have sent you.

When ordering, enter the coupon code in the coupon code field.

You can choose from credit card, cash on delivery, bank transfer, and Amazon pay. For details, please see here .

When using a debit card or prepaid card, the payment is immediately debited at the time of ordering. If there is a change in the amount, the correct amount will be deducted at a later date, so please rest assured.

In-stock items will normally be shipped within two business days of your order.

We ship from Gifu Prefecture.
<Home delivery service> Estimated delivery time: 2 days after shipping for Hokkaido and Okinawa.

<Home delivery service> Seino Transportation / Yamato Transport / Sagawa Express We use different services depending on the size of the package.

<Please be sure to receive your item within one week of shipping.> The delivery company will store your item for one week. Please be sure to receive your item within that period. If the item is returned to us, we will charge you the combined shipping fee, handling fee, and cash-on-delivery fee that we will cover. We apologize for any inconvenience this may cause.

Delivery is limited to locations within Japan. For deliveries overseas, please register with the forwarding service yourself and specify the destination as the delivery address.

We are currently not offering gift wrapping.

We strive to provide eco-friendly shipping. Your order may arrive in a box with a different design to the product you are receiving.
We may use recycled cardboard, newspapers, etc. If you have special circumstances, please contact us in advance.

If the delivery address is different from the orderer, we will not include any price tags, invoices, or other items that indicate the price. Even if the item is delivered to your home, we will remove any items that indicate the price from the package, so please rest assured.

Please contact us within one week of arrival and ensure the item is unused.
<Inquiry form>
Please note that we accept returns and exchanges for reasons such as the product not matching your expectations or the size not fitting.

We apologize for the inconvenience. Please contact us using the inquiry form . We will get back to you with information.

Please let us know the product name, order date, period of use, and the part and condition you wish to repair, to the best of your knowledge. We will check with the relevant department and provide you with further information. Depending on the condition of the product or the availability of parts, we may decline your request. Thank you for your understanding in advance.