About ordering

How to Shop

Here is a brief guide on how to place an order on the YOUBI Official Online Store.
If you have any questions, please contact us.

1.Find Products

Browse by category page, or
use the keyword search bar (bottom left on PC / click the magnifying glass icon at the top on smartphones) to search for the product name, keyword, or product number you are looking for.

2.Add Products to Your Cart

Once you have decided on the product you want, select the color and size, enter the quantity, and click the [Add to Cart] button.
You can also change the order quantity in the shopping cart.
If you are purchasing only one item, you can proceed to checkout by clicking the Buy Now button.

For questions or restock inquiries for out-of-stock items, please contact us.

3.Complete Your Purchase

To proceed with your purchase, click the [Cart] button at the top of the screen to view your shopping cart.

・If you wish to specify a delivery date and time, please enter it in the ＜Desired Delivery Date and Time＞ section in your cart.

Delivery time slots: Morning / 14:00–16:00 / 16:00–18:00 / 18:00–20:00 / 19:00–21:00

※You can also specify days when delivery is not possible, such as “No Weekends or Holidays.”

【Examples】
●2021/3/1
●2021/3/1 Morning
●2021/3/1 16:00–18:00
●No Weekends or Holidays

If we cannot meet your request, we will contact you.

・If you have any special requests, such as a receipt, please enter them in the notes section of your cart.

＜Proceed to Checkout＞
・Members do not need to enter their address each time and can purchase products.
・Non-members can also purchase as guests.
・Gift wrapping is not available.
・Only one delivery address can be specified.
・Please specify your desired delivery date and time in your cart.

4.“Proceed to Checkout”

1.Set Delivery Address

＜Members＞
Log in with your email address and password, and your information will be automatically filled in.
・If you need a different delivery address, you can change it using the dropdown menu at the top.

＜Guests (Non-members)＞
Follow the on-screen instructions to enter your name, email address, and other information.

2.Enter a coupon code if you have one.

3.Click the [Proceed to Select Shipping Method] button, confirm your shipping method, and then

4.click the [Proceed to Payment] button to confirm and enter your payment information.

5.Click [Pay Now] or [Complete Order] to finish placing your order.

5.Order Complete

Once your order has been successfully placed, an order confirmation screen will appear with your order number.
After completing your order, you will automatically receive an email with the subject line 【YOUBI.shop】Order Confirmation.

If You Do Not Receive the Confirmation Email

  • Please check that the email address you entered when placing your order or registered as a member is correct.
  • If you use a free email service such as hotmail.com, hotmail.co.jp, yahoo.co.jp, or goo.co.jp, the server providing the free email address may block incoming emails, so you may not receive emails even if the address is generally usable. If you do not receive emails from us, please check your spam folder.
  • Depending on your email software or security software settings, emails may be automatically deleted. Please check your trash folder to see if emails from us are in there.
  • If you cannot receive emails from us or from other computers in general, you may have blocked all emails from computers in your spam settings. If you cannot receive emails, please check your settings again.

Product Availability

There may be discrepancies in inventory depending on the timing. If an item is out of stock, we will contact you, so we appreciate your understanding.

Separate Orders Cannot Be Combined

We charge shipping fees for each separate order placed with us.
We cannot combine orders even if you contact us by email or phone after placing them separately. We apologize for the inconvenience, but if you have an additional order after completing the checkout process, please contact us to cancel the original order and place a new combined order. Please note that we cannot hold items that have been canceled.

How to Cancel

Please contact us via the ＜Contact Form＞.
Alternatively, do not delete the automatic confirmation email you received, and reply to us stating that you wish to cancel.

Made-to-Order Products

Products marked with Made-to-Order or labeled as (Made-to-Order) are made-to-order products. It generally takes 2–4 weeks for these products to ship.

1.Delivery Time

It generally takes 2–4 weeks for these products to ship. We will check the approximate delivery time after you place your order. We will contact you as soon as we know.

※Some items may already be in stock. In such cases, they will be shipped as usual.

2.Ordering with Regular Stock Items

If you order “Made-to-Order Products” and “Regular Stock Items” in the same cart, items that are in stock may be shipped together with the item that has the later delivery date.

If you wish to have them shipped separately, please enter this in the notes section or place a separate order with a different cart.


※If you wish to have items shipped separately, a separate shipping fee will apply to each shipment.
※Even if the total order meets the free shipping criteria, the shipping fee will be recalculated for each shipment.
In such cases, we will charge an additional shipping fee.

3.Made-to-Order Products Cannot Be Paid for by Cash on Delivery or NP Post-Payment

Made-to-Order Products cannot be paid for by cash on delivery or NP Post-Payment.
If you selected cash on delivery, we will email you to request that you place the order again using a different payment method.

Favorite Products List

You can save products you are considering or products you like.

1.Add to Your Favorite Products List

You can add a product to your favorites by clicking the “♡” icon in the upper left corner of the product description or product image.
Once added, the “♥” icon will be filled in.

You can view your saved products by clicking the “♡” icon at the top.　　　　　

2.How to Save Your Favorite Products List

You can use the Favorite Products List without logging in, but you need to register as a member to save it for a long time and view it on various devices. Please register and log in to use it.

To remove a product, click the “×” in the list or click the “♥” icon on the product page again.

Restock Notifications

We will notify you when an out-of-stock item is restocked.

Register Your Email Address for Restock Notifications

Click the button to receive a restock notification for the product you want, and a form will open. Please enter your email address and submit it.

We will notify you at your registered email address as soon as the product arrives.

Create a Quotation (PDF)

You can use the Easy Quotation PDF Creator.

You can create a quotation PDF from the cart page.

After adding the products you want a quotation for to your cart, click the [View Cart] button to view the contents of your cart.

Click the red [Easy Quotation (PDF) Creator] button at the bottom of the page.

You can download the PDF from the download page.

Each field is optional. By filling them in, you can add your company name and other information to the quotation.

Enter your email address and check [Send Quotation by Email] to have the PDF sent to that address.

【Please Note】
・This does not guarantee prices or inventory. The price at the time of purchase takes precedence, so please understand. Please be especially careful when creating a quotation during a sale or when a coupon is applied.

・As the calculation is based on a flat 10% tax rate, the pre-tax prices of products with a reduced tax rate will differ.

If you need an accurate quotation for products that are out of stock or other items, please contact us separately via the inquiry form.