Returns and Exchanges
Return and exchange conditions
Returns and exchanges will not be accepted in the following cases:
- Items delivered more than 8 days ago
- Returns without prior notice
- Products that you have used once
- Products that have been soiled or damaged by the customer
- If the product box, instruction manual, etc. are damaged, lost, or discarded
- If the cause is storage in an unsuitable location for natural material products, such as in direct sunlight, high temperature, or high humidity
- Misunderstanding due to not reading product pages or instructions
- Due to the characteristics of natural material products
- Made-to-order products
In case of defective products, incorrect shipments, or damage during transportation
We take every precaution to ensure the quality of our products, but if the product is damaged or dirty, or is different from your order, please contact us using the inquiry form below within 7 days of delivery . Once you contact us, we will contact you with the return/exchange method and will immediately process the return/exchange.
We will cover all shipping and handling fees for return and exchange items. In principle, if you wish to exchange an item, it will be the same item. If we are unable to provide a replacement item, we will contact you again.
*We do not accept returns due to customer convenience.
Return and exchange inquiries
Return Policy
Please contact us within 7 days of receiving the product by filling out the necessary information in the inquiry form below. We will contact you again.
In the case of customer reasons (wrong size, different from what you expected, wrong purchase, etc.)
We do not accept returns or exchanges for reasons of customer convenience.
*The color of the product may appear slightly different depending on your monitor settings.